Troubleshooting clusters #

This section provides suggestions for common scenarios when working with clusters.

Size and scaling #

Errors #

• Starting cluster with N workers would exceed account maximum of 20 workers.

Solutions #

• Either stop clusters that are running or suspended and are not required, or contact Starburst Support if you need to the maximum numbers for clusters and workers adjusted.

VPN connectivity #

Errors #

• If you receive a Network error message in the query results pane.
• If you can access the Starburst Galaxy UI, but clusters do not appear in the cluster explorer.
• If the cluster explorer in the Starburst Galaxy UI continuously displays clusters as loading.

Solutions #

• Configure your VPN software to always allow access to and from *.galaxy-prod.net.